Terms & Conditions
All references in these Terms and Conditions to Montu Defense parent company Maat Productions, or any other trade name used by our company herein shall also mean and refer to Maat Productions which is the legal owner of these trade names and domain names.
Part 1: Warranty, Technical Support, Ordering, Canceling an Order
These Terms and Conditions shall apply to all transactions by
Maat Productionsto any Customer and shall apply in place of, and prevail
over, any previous terms or conditions unless specifically agreed to in writing
by Montu Defense Customer, by its placing an order with us, hereby accepts
these Terms and Conditions.
Warranty: Maat Productions makes no warranty, express or implied, of the
products sold, but we do replace defective products on the terms stated herein.
Technical Support: We will try our best to assist you
with the initial setup and installation of your product during the first 30 days
following your purchase. However, we cannot be held responsible to provide you
with technical support without your having purchased specific service or support
packages with your product. At your option, you can purchase a variety of
extended services and technical support packages, such as expedited part
replacement, help-desk and onsite maintenance agreements, which will assist you
with technical or product problems.
Ordering: All orders accepted and processed prior to 3:00 p.m., E.S.T.,
shall ship the same business day. Maat Productions has access to two its own
warehouse, so delays for items that are not in stock are not likely to occur.
Notwithstanding the foregoing, the receipt of an on-line electronic order does
not constitute the acceptance of an order or a confirmation to sell. Additional
verification of information may be requested in our discretion prior to the
acceptance of any order.
Canceling an Order: Orders may be cancelled if the
cancellation is received and processed prior to shipping the order.
Part 2: Return Policy
Products can be returned only if these Terms and Conditions are fully complied with and the product is either 1) defective or 2) unopened. Defective products may only be returned for replacement of the same item. Only unopened non-defective products may be returned for a refund, but shall be subject to a restocking fee equal to 15% of the sales price of the product. Shipping charges are not refundable under any circumstances.
SOFTWARE, AUDIO, VIDEO OR ELECTRONIC FILES CANNOT BE RETURNED UNDER ANY CIRCUMSTANCES - ALL SALES ON SOFTWARE ARE FINAL
No products will be accepted for return.
All items (other than defective products) must be returned in its original unopened packaging. Defective products must be returned in their original packaging, be in "as new" condition, and have all accessories, and user's manuals enclosed.
Part 3: Methods of Payment, Sales Tax, Purchase Orders, Invoices and Late Payments
Methods of Payment: Maat Productions accepts payments by paypal.
Sales Tax: Maat Productions
does not charge any sales tax for orders shipped to an address outside of
California. If any sales tax is due on a sale, customer accepts full
responsibility for payment of such taxes.
Invoices and Late Payments:
In the event of the Customer's default in payment for products, the Customer
shall be responsible for all reasonable costs and expense incurred by
Maat Productions in collecting any sums owed by the Customer (including any
costs of collecting on a judgment), and Maat Productions shall not be
obligated to make any further deliveries to the Customer. Such reasonable costs
and expenses shall include, but not be limited to, reasonable attorney's fees.
Payments received 30 or more days past invoice due date shall be subject to and
accrue interest at a rate of 1.5% per month, or the highest allowed by
California state law, to defray Maat Productions' cost of carrying such
balance.
Returned Checks: Customers will
be assessed a service charge of $20.00 for each check returned to GIS’s bank.
GIS reserves the right to re-deposit the check and institute a credit hold until
the check clears. If the check does not clear upon re-deposit, payment will be
required via wire transfer or cashier's check within 72 hours.
Entire Agreement: These Terms
and Conditions represent the entire understanding of the parties with respect to
the subject matter contained therein and no side agreements or representations
shall be of force or effect.
E-mail us your questions at Ahmses007@yahoo.com
We are happy to
answer any of your questions. We want you to make an informed decision and only
provide you with products and services that meet your needs.
We strive to answer all your emails within 24 hours whenever possible.
We look forward to hearing from you via email - or calls us toll free at